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Posts on ‘February 20th, 2007’

JetBlue's CEO, on the Web, Finally

I criticized JetBlue yesterday for missing an opportunity in its customer-relations debacle of recent days. The company’s failure to use its website smartly, I said, was a missed opportunity. Today, JetBlue has posted a video by its CEO, David Neeleman, apologizing again for the mess — and offering a “Customer Bill of Rights” that will […]

Defending Journalists from a Newspaper Owner

Take a look at, created in the wake of the bizarre goings-on at the Santa Barbara (Calif.) News-Press, where the owner has been firing people right and left — and suing journalists who write what she claims are unfair stories about her actions: Amid the ongoing exodus of dozens of professional journalists from the […]