I criticized JetBlue yesterday for missing an opportunity in its customer-relations debacle of recent days. The company’s failure to use its website smartly, I said, was a missed opportunity. Today, JetBlue has posted a video by its CEO, David Neeleman, apologizing again for the mess — and offering a “Customer Bill of Rights” that will […]
Posts on ‘February 20th, 2007’
Defending Journalists from a Newspaper Owner
Take a look at jerryrobertsandfriends.org, created in the wake of the bizarre goings-on at the Santa Barbara (Calif.) News-Press, where the owner has been firing people right and left — and suing journalists who write what she claims are unfair stories about her actions: Amid the ongoing exodus of dozens of professional journalists from the […]