Comments on: They Take it Seriously? Oh, Sure

By: Voice Out Your View Point » Blog Archive » ConEd Takes Lying ESCOs Like IDT Energy Super Seriously

Wed, 14 Feb 2007 17:26:26 +0000

[...] “extremely seriously,” (aside: here’s what other companies are taking “very seriously” ) Whenever a customer complains about an ESCO, ConEd reports this to the Public Services [...]

By: Voice Out Your View Point » Blog Archive » ConEd Takes Lying, Cheating, ESCOs “Very Seriously”

Wed, 14 Feb 2007 17:01:04 +0000

[...] “extremely seriously,” (aside: here’s what other companies are taking “very seriously” ) Whenever a customer complains about an ESCO, ConEd reports this to the Public Services [...]

By: SubWolf

SubWolf — Fri, 02 Feb 2007 23:41:25 +0000

Hey Dan,

CNet article today regarding the Gawker Media ads on YouTube @ http://news.com.com/Gawker+Media+mystery+ads+appear+on+YouTube/2100-1025_3-6155627.html?tag=nefd.lede

Quote (from YouTube):

“We take copyright issues very seriously,” the spokesman said.

By: drmike

drmike — Sat, 20 Jan 2007 22:27:59 +0000

Sure we take it seriously. So seriously that we’re going to give lip service to something we should have fixed years ago.

By: Alex

Alex — Wed, 10 Jan 2007 22:08:59 +0000

I think what they mean to say is “We took it, seriously.”

By: QrazyQat

QrazyQat — Wed, 10 Jan 2007 22:08:59 +0000

Have a nice day…

By: Anna Haynes

Anna Haynes — Wed, 10 Jan 2007 21:52:22 +0000

Your call is important to us, and we’ll be right with you, in order to serve you better. We’re sorry if anyone was offended.

By: BLOGical Thoughts » Wednesday, 10 January, 2007

BLOGical Thoughts » Wednesday, 10 January, 2007 — Wed, 10 Jan 2007 15:05:27 +0000

[...] They Take it Seriously? Oh, Sure [...]

By: robhyndman.com » Blog Archive » “We Take This Seriously”

robhyndman.com » Blog Archive » “We Take This Seriously” — Wed, 10 Jan 2007 14:04:43 +0000

[...] Dan Gillmor on knowing when they don’t “take this seriously”. Related Posts [...]

By: Nathan Herring

Nathan Herring — Wed, 10 Jan 2007 04:05:13 +0000

“We take it seriously,” is an information-free statement. Of *course* we expect them to take these matters seriously. I mean, is it really likely that some PR rep is going to say, “we take it frivolously?” Even if they “took it” normally, wouldn’t that be “seriously”? All the statement serves to accomplish is to handwave and to imply some kind of ramifications. These ramifications are left up to the imagination of the reader, but no doubt they’ll be “serious”. In some cases, I expect that the only ramifications belong to the imaginations of those people the PR dept. addresses.

What people want to know is (1) how these sorts of issues were guarded against before and (2) what changes will be made (if any) to guard against it in the future given the current issue. Now, they may not want to know those items in detail, but you get enough statements that mean “we’re taking care of it” followed by obvious not taking care of it, and some ability to peer into the system is desired.

Of course, something like that would be a rarity in this CYA world, but even “No comment” would be better than this blandness.