The Wall Street Journal’s D Conference was notable for several things, but key among them was Martha Stewart asking Sony CEO Howard Stringer why she had to have so many different chargers and add-ons for her various devices. (And, she noted without apparent irony, separate sets for all of her houses.)
Stringer, who was clearly the star of the gathering — witty, direct and surprisingly candid about the company’s failings — handled it with aplomb, noting among other things that she had more houses than he did. But he admitted that these chargers and add-ons are a huge profit center for Sony.
The problem still needs fixing.